Canon simplifies business with eMaintenance

22 Apr

Owners of Canon copiers are now spared from the hassles of scheduling copier check-ups and maintenance. Canon has introduced the eMaintenance service to keep photocopiers as good as new.

eMaintenance is a business solution which enables clients to have their copiers remotely monitored by the Canon head office. With this service, Canon can easily identify client needs and reduce risks of machine failure.

The new system uses Canon’s e-Proactive Service that allows the maintenance office to know the nature of the copier’s problem. This provides clients the right service at the right time. Minor repairs and preventive maintenance can be done off-site because the copiers are connected to Canon’s main system.

Further, eMaintenance’s unique monitoring system can check on any abnormality in the number of paper jams that occurred in a given period. Through eMaintenance’s eMetering component, meter reading is more accurate so there won’t be any need for manual intervention.

The new monitoring system can also track the condition of the toner installed in the copiers. So when toners reach a minimum level, a Canon service crew will ensure that toner replenishment is ready even before the supply runs out—no need to call to place orders.

Users of Canon copiers can avail all the benefits of the eMaintenance features for as low as Php420 per month on a five-year contract. An affordable rate for one-year and three-year packages are also available.

In line with the launch of its eMaintenance service, Canon is giving away Php1,000 worth of The Spa gift certificates for every purchase of Canon’s eMaintenance package.

“Aside from maintaining the good health of our copiers, we also want our clients to feel great through a wellness treat at The Spa,” said Marilou Remoquillo, Canon’s assistant manager for service marketing.

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Posted by on April 22, 2009 in Canon


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