Dell launched in the Asia-Pacific region its portfolio of Software-as-a-Service (SaaS) applications for large enterprises, small and medium businesses, the public sector and channel. Dell’s SaaS applications provide customers with cloud-based applications that help simplify and automate IT management and reduce overall IT costs.
The new Dell SaaS applications add cloud-based IT services to the existing consulting, support and managed service capabilities under Dell Services, a new organization recently formed by the acquisition of Perot Systems. Dell Services is one of the world’s largest technology services organizations with 42,000 experienced and skilled technology- and business-services professionals and revenue of approximately $7.5 billion from services and hardware support over the past four quarters.
Moving from Maintenance to Momentum for the Enterprise
CIOs are struggling to reduce cost and complexity while maintaining expensive legacy systems and processes. With Dell’s new services IT can leverage Software-as-a-Service to solve key issues around distributed device management, remote infrastructure monitoring, and business continuity and compliance. These SaaS applications help businesses lower total cost of ownership of their IT infrastructure with fewer dedicated staff while reducing complexity of the operations.
Dell’s new cloud-optimized SaaS platform offers configurable, flexible options with minimal upfront costs for customers and channel partners to quickly deploy just the applications and managed services they need to achieve superior IT business impact. These secure services automate common system management, remote monitoring and business continuity functions to reduce the cost and complexity of managing IT infrastructure, and are specifically designed to address today’s ever increasing challenges with mobility, distributed organizations, security, compliance and disaster preparedness.
Dell is announcing a broad portfolio of new SaaS applications across three key IT infrastructure management areas:
· Client Device Management – Customers today struggle to cost-effectively and efficiently manage desktop and mobile laptop environments. Dell’s SaaS applications help customers streamline the most time-consuming, labor-intensive tasks no matter where the PC clients are located on the Internet and without a dedicated VPN. Client Device Management applications and services include:
o Distributed Device Management
§ Asset Management
§ Patch Management
§ Software Distribution
§ Anti-Malware & Virus Management
o Laptop Data Encryption
o Online-Backup & Restore
o Software Inventory & Usage Management
· Remote Infrastructure Monitoring – Designed for customers that want to manage critical distributed IT systems, such as servers, applications, storage and network devices located in branch offices, this service includes heterogeneous hardware asset tracking, fault monitoring, performance monitoring and remote access for remediation. Remote Infrastructure Monitoring applications and services include:
o Fault and Performance Monitoring
o Patch Management
o Vulnerability Scanning and Reporting
· Continuity and Compliance Management – Enhance business continuity, disaster recovery, and regulatory compliance by leveraging a global datacenter network to improve crisis communication, protect email from downtime and provide long-term message archiving. Applications and services include:
o Email Continuity
o Email Archive
o Email Security
o Emergency Notification
o Incident Collaboration
The Dell SaaS applications are available across 15 countries in the Asia-Pacific region including Australia, New Zealand, India, Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Hong Kong, Taiwan, South Korea, China and Japan. The services will initially be supported in the English language only with plans for localized services to be rolled out next year.