Globe network build up supports thrust for quality customer experience

02 Jun

Globe Telecom continues to make inroads in network build up to provide unparalleled service to its customers across the Philippines.  To date, Globe has major investments in five international submarine cable systems, the biggest of which are Tata Global Network-Intra Asia Cable System (TGN-IA) and Southeast Asia Japan Cable (SJC) System with investments of $90 Million and $60 Million, respectively, to improve network performance and diversity. 

To support business customers for voice, data and international connectivity, Globe increased its network redundancy and capacity with the opening of the TGN-IA, the region’s first direct, point-to-point and express optical-fiber submarine cable.

Owned and operated by Tata Communications, TGN-IA directly links the Philippines to Singapore, Hong Kong, Japan and Vietnam, with onward connectivity to Guam and mainland United States.  Large enterprise customers stand to benefit from Globe Business’ international private leased circuit, internet connectivity and even voice services by having alternative access around Asia and a more direct route to the U.S.

With an aggregate bandwidth of 3.84 terabits per second and short round-trip-delay time, TGN-IA also complements other regional cable systems, such as the Asia Pacific Cable Network 2 (APCN-2), where Globe Telecom is also a partner.

            Aside from TGN-IA and the APCN-2 submarine cable networks, traffic from enterprise customers also pass through the City to City (C2C) cable network system, one of the largest in the region in terms of capacity, and the East Asia Crossing (EAC).

Investing in TGN-IA has given Globe subscribers increased assurance of service reliability because the cable system is in a separate location far from all existing international cable landing stations. It was deliberately designed to keep out of the Pacific Ring of Fire and areas with high seismic activity such as Taiwan, to avoid disruptions similar to what happened after an earthquake struck in 2006.

“Our investment strategy for network build up allows us to provide reliability and assurance to our customers, making us their partner of choice when it comes to ICT.   Ultimately, our goal is to differentiate ourselves from other providers not only in terms of network quality but also through superior customer experience,” said Globe president and CEO Ernest Cu.

Globe expects to further increase network capacity and resiliency after the SJC System goes online by the second quarter of 2012. The $400-Million SJC boasts of the highest capacity system in the world and uses wavelength transmission technology with design capacity of 17 Terabits per second (Tbps) that could be upgraded to 23 Tbps. SJC will initially link Singapore, Hong Kong, Indonesia, Philippines and Japan, with onward connectivity to the U.S.

Globe is the exclusive SJC landing party in the Philippines. Using the SJC system, Globe can meet customers’ increasing demand for bandwidth, especially the business processing outsourcing (BPO) firms, providing faster and better internet experience.

With its continuing network build up, Globe brings a superior network and better quality of service to business customers. Globe supported the Philippines’ first automated national elections held recently, being one of the lead telco providers and providing hosting services for the primary datacenter.  

Serving large corporations and enterprise customers through Globe Business, Globe offers borderless communication and real-time connections that run through its reliable network, which boasts of increased resiliency. Its investment in more cable systems that are spread across the region also benefits the traffic it carries to international destinations, having a number of direct network connections to Asia, U.S. and Europe.

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Posted by on June 2, 2010 in Globe Telecom


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