Globe Telecom has tapped US-based Telecoms software and services firm Amdocs Ltd to provide it customer experience systems software. The announcement was made at the Amdocs Asia Pacific InTouch Business Forum, an industry gathering of Amdocs customers and executives, dedicated to addressing the needs of Asia Pacific service providers in the connected world.
Amdocs is a provider of software and services for billing, customer relationship management (CRM), operations support systems ( OSS ) with customers in over 60 countries. Its clients include telecommunication firms such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Sprint-Nextel, T-Mobile, Vodafone, Bell Canada, and Rogers Communications. The NYSE-listed company earned revenues of $2.86 billion in fiscal year 2009.
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