Globe Business supports TeleTech, one of the largest business process outsourcing (BPO) companies operating in the Philippines .
TeleTech provides a full range of front-to-back office outsourced solutions to various international clients in key global locations. It performs all business critical support processes efficiently and effectively so their clients remain focused on their core business. Founded in 1982, TeleTech now serves customers in 85 countries through its 69 delivery centers. TeleTech opened its first delivery center in the Philippines back in 2002, and today has approximately 20,000 employees.
Among the services and solutions TeleTech provides are complex customer management, revenue generation and marketing, training development and delivery, recruiting, staffing and workforce management, loan processing, benefits and claims administration, vendor management, payroll administration, and e-commerce. TeleTech’s capabilities are well known: they were recently named a member of the 2010 Global Outsourcing 100 by the International Association of Outsourcing Professionals (IAOP).
With TeleTech’s extensive operations in the Philippines , it has partnered with Globe Business to ensure reliable connectivity and 100 percent availability in its various locations in the country. Globe Business provided its data connectivity and voice services, and in particular, its multi-service MPLS network, which has the largest footprint in the country. TeleTech enjoys direct and redundant connections to each of its locations.
Supported by its leading high capacity domestic footprint, and its own international network, Globe Business is a long-time enabler and partner of the offshoring and outsourcing industry. Its modern network is backed up by highly specialized account management and business consulting services that are responsive to the critical and wide-ranging requirements of BPO companies, perfectly matching business demands, whether reliable connectivity, cost efficiency, security, mobility, or IT integration.