Globe, a premier telecommunications services provider in the Philippines , takes part in the 2nd International Outsourcing Summit presented by the Business Processing Association of the Philippines (BPAP). The event is set to take place on October 26 to 27, 2010 at the Sofitel Philippine Plaza Manila. Globe President and CEO Ernest L. Cu is slated to participate in the industry panel to discuss the role of Information and Communications Technology (ICT) in the business process outsourcing (BPO) sector.
When Cu assumed leadership in Globe last April 2009, he initiated a paradigm transformation from a public utility to a service-centric company, and started the customer first advocacy. He brings with him more than two decades of general management and business development experience spanning multi-country operations, the most recent of which was his post as President and CEO of SPi Technologies.
As his contribution to the industry, Cu took the lead in getting the commitment of many of the leaders in the offshoring and outsourcing sector, as well as vendor groups in telecommunications and property to “pony up” and commit resources to the Roadmap 2010. This year, Cu received recognition from BPAP during its General Membership Meeting acknowledging his contribution to Roadmap 2010 and the support he has given the BPO industry, which helped the sector grow to what it is today.
Through its Globe Business unit, Globe is co-presenting the annual International Outsourcing Summit, which gathers top global industry executives to discuss new trends in offshoring and outsourcing, and the challenges BPOs are facing that will influence the shape of the industry in the future. Globe Business is relentless in its commitment to support the Philippines ’ IT-BPO sector, fostering strong relationships with key players that directly or in directly affect the industry.
Globe Business has been a long-time enabler and technology partner of large enterprises in the offshoring and outsourcing sector, providing them with international and domestic connectivity that supports the country’s telecom advantage as a BPO destination of choice.
It offers BPOs a strong nationwide domestic network with the second fiber optic backbone network (FOBN2) of Globe that spans over 1,900 kilometers of inland and submarine cable, covering most areas of Luzon, Visayas and Mindanao . FOBN2 serves as protection route for network traffic currently carried on FOBN1, a parallel Dense Wavelength Division Multiplex (DWDM) transmission system that further boosts the quality and resiliency of network services required by BPOs.
Globe Business also brings connectivity solutions for BPOs such as industry standard Ethernet services that lower cost and simplify operations, Multi Protocol Label Switching (MPLS) network to link multiple sites, Leased line to connect the site to the headquarters, Direct Internet for dedicated connections and Burstable GiX services for additional bandwidth given a specific demand. These enable BPOs to allow its sites to communicate whether point to point or any to any via these very reliable and high speed private networks.
It offers services such as Managed Voice Services for pay-per-use calls to the US , UK , Canada , and all countries in the world, and Managed Internet Protocol-Private Branch Exchange (Managed IP-PBX) to simply add or remove new extensions with ease. These enable BPOs to use available infrastructure without having to build their own, so they can manage the growth fluctuations the industry may experience.
As part of its range of managed solutions, Globe Business also provides BPOs with Globe Hosted Contact Center (HCC), an end-to-end solution that offers the full features of contact center applications, and Globe Data Center, the only multisite data center with an ISO 27001:2005 certification for having met the Information Security Management System standard and an ISO 9001:2008 certification upgrade for meeting the Quality Management System standard.