From Left – Right: Marc Daubenceuchel, Philippine Retirement and Healthcare coalition executive director; Carmie de Leon, Healthway vice president for sales and marketing; Dr. Eleanor Tan, Healthway president and Monsour del Rosario, Olympian and Tae Kwon Do World Champion during the ribbon cutting of Healthway Medical Greenbelt 5
Healthway Medical launched its 7th branch in Greenbelt5 in response to their customers’ demand for a Healthway. This is Healthway’s biggest expansion program to date which will enable it to better reach their corporate clients.
Healthway Greenbelt5 offers greater convenience to its customers who live and work in Makati as it provides a more spacious waiting area and executive lounge, both with flat-screen television sets and Wi-Fi accessibility as well as a dental clinic with intra-oral camera equipment. Healthway Greenbelt5 offers a range of minimally invasive surgeries such as cataract, endoscopic, and arthroscopic surgeries. Other services on offer in the clinic are primary and specialty services, laboratory and diagnostics services, derma (IDP/Facial), dental, imaging services, pharmacy, annual physical and pre-employment examinations, psychiatry, plastic and general surgery and HealthCheq (executive check-ups) that is complemented with an overnight stay in a destination spa in Tagaytay.
“We are happy that we are growing, this way we are able to provide and attend more to our customers health needs,” says Dr. Eleanor Tan, Healthway president. “The opening of our seventh branch shows our dedication in providing excellent health services to as many people that we can reach.”
“As our company continues to grow, the remarkable services we offer and the convenience and satisfaction we are giving to our customer will also carry on,” says Carmie de Leon, Healthway vice president for sales and marketing. “We still have a lot in store for our clients.”
Healthway is a one-stop shop clinic that offers an extensive range of medical services in cardiology, dermatology, physical therapy, family medicine, pediatrics, gynecology, internal medicine, and general surgery, among others. Its pool of doctors comprises the best professionals in various fields of medical expertise. Healthway has 60 satellite clinics in corporate offices and is affiliated with no less than 500 clinics and hospitals nationwide.
Raising the bar for customer convenience, Healthway introduced “Hate Waits” campaign, “WOW HWAY’, Live Chat and Healthway mobile application to cater for the demands of its clients. The “Hate Waits” campaign is Healthway’s innovative approach to show how much they value their clients’ time. Customers can leave their name and mobile number at the front desk, and Healthway will just text the customer if it’s already his or her turn. WOW HWAY (0920-WOW-HWAY) on the other hand, is a campaign which encourages all Healthway clients to give their feedback through text on how happy they are with Healthway’s services and how the company can further improve for its customers’ beneficial. The Live Chat is Healthway’s online service that allows clients to personally ask their queries and get instant response from their friendly Healthway customer-service representative. Lastly, Healthway’s mobile application enables customers to readily access information about Healthway’s branches, contact numbers, doctors’ schedules, services, and ongoing promos. “We at Healthway always see to it that we keep up with the demands of our customers,” says Joven Alcala, Healthway marketing manager. “Our valued clients can rest assured that in every campaign, promo or service that we give to them, our brand of care is always attached, that is, ‘Alagang Healthway’.“ he added.
Healthway also launched service innovations such as personalized Healthway card, home and/or office service, and medical results online. The personalized Healthway card is a posh medical membership card which can contain various discounts that best suit a customer’s needs. The home and/or office service allows customers, corporate account members, private patients and insurance clients to save time as Healthway bring their services right in their clients’ home or at their office. The medical results online lets Healthway corporate and individual clients to access almost all of its medical results via internet.
Besides Greenbelt 5, Healthway also has clinics at the Shangri-La Mall, SM North The Block, Market! Market! Festival Mall, Alabang Town Center and Robinson’s Place Manila. Its clinic hours are from 7:00 am to 8:00 pm. For more information, visit www.healthway.com.ph or call 751-HWAY (4929).