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Globe pushes superior customer experience to higher level with modern network rollout

10 Nov

Globe Telecom takes service quality to a new level of performance with the rollout of its biggest network modernization program utilizing modern network technologies, providing subscribers with a more stable and reliable service experience.

The program will entail massive re-planning of the entire network to make sure that Filipino consumers can experience the service quality they want from a communications company. With a modernized network, Globe customers can expect significant improvements through reduced incidence of dropped calls, on-time delivery of text messages, and easier call connections even at peak hours and traffic-heavy occasions.

Network quality will be boosted by 50% more fiber optics which will provide a significant increase in capacity plus enhanced 2G/3G indoor and outdoor coverage that will be deployed even in the farthest towns and municipalities. Subscribers will also experience improvements in mobile browsing, with minimal to no buffering of multimedia content streaming on their mobile phones.

In modernizing network equipment like switch circuits, Globe subscribers can also anticipate a consistent quality of experience in the midst of extreme weather disturbances. Service availability even during prolonged commercial power outage during disasters especially for critical sites will be enhanced so subscribers will experience full, reliable, uninterrupted service during disasters. Resiliency and protection of traffic will likewise increase to reduce incidence of pocket network outages, while better network management will hasten service restoration and recovery when necessary.

Globe will allot about US$700 million to support the project over the next five years, with a project rollout period of two to three years. This amount is the biggest and most significant investment that Globe has undertaken in the past two decades.

“The network transformation program is definitely another milestone for Globe. The key to delivering quality products and services is having a strong and solid network infrastructure,” said Robert Tan, Chief Technical Adviser of Globe. “With this modernization program in place, we are evolving to become a multi-service network with a solid, fully-redundant system that allows uninterrupted, seamless and consistent network connectivity for our subscribers, keeping them always connected with Globe,” added Tan.

The company will be tapping Huawei, a leading global information and communications technology (ICT) solutions provider. Through its dedication to customer-centric innovation and strong partnerships, Huawei has established end-to-end advantages in telecom networks, devices and cloud computing. It is committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Its products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population.

The network modernization program will immediately start rollout by December 2011 and will initially benefit subscribers in Davao, a key market and focus area for Globe.

 
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Posted by on November 10, 2011 in Globe Telecom, Technology

 

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