Globe Telecom’s latest network build, touted to be the most significant investment the company has done in the past 2 decades, is designed to be future-proof, capable of using the most advanced 4G technologies such as HSPA+ and long term evolution (LTE). It is IPv6 ready and boasts of an all-IP infrastructure for business customers. In addition, all site locations will be 3G-enabled.
The network upgrade will also increase use of fiber optics by 50% significantly increasing capacity, improve network quality, and meet the growing demand for bandwidth-heavy services such as broadband and mobile data. This will also improve network resiliency and protect traffic to ensure uninterrupted services and keep customers always connected.
Aside from an optimized and resilient network, the modernization initiative will also enable the company’s technical team to respond to network-related issues more quickly regardless of location, and efficiently address them at a much faster pace, ensuring service availability at the soonest time possible.
Alongside its network modernization program, Globe likewise embarked on an IT transformation that would enhance business support systems to improve customer experience. A standards-based IT architecture will be in place that is robust, scalable, and flexible, allowing Globe to quickly respond to future business requirements. Once the new system is in place, Globe will have an integrated front-end application that will allow Globe Stores and call centers to respond quickly to customer queries and service requests.
“We envision an unparalleled customer experience that will truly set Globe apart from competition. The modernized Globe network and IT systems will address all current needs of our customers, at the same time, have the capacity and capability for more sophisticated use of mobile and broadband technologies. Our plans are ambitious, yet necessary step to help sustain our momentum towards being a customer-centric organization,” explained Robert Tan, chief technical adviser of Globe.
Globe will also establish a Joint Innovation Center (JIC) with its technology partner, Huawei that will provide opportunities for Globe to learn network best practices and tap into the latest developments of the 17 R&D centers of Huawei globally.
“This is a milestone not only for Globe but for the rest of our growing subscriber base. Our network is the backbone that enables quality delivery of our products and services. By modernizing our network infrastructure and its key elements, we are in a better position to efficiently and effectively provide the needs of our customers, as well as maintain our competitive position in the market,” said Tan.
Aside from benefitting subscribers, the new network will also use environment-friendly “green” solutions to reduce the company’s carbon footprint, boost energy savings, and reduce power consumption.