BPAP Board of Trustees announced that Benedict C. Hernandez will be their new President and CEO starting January 2, 2012.
Hernandez has been a stalwart of the Philippine IT-BPO industry having, for more than 10 years, helped establish, manage, and grow leading companies in the sector. Among the positions he has held are Customer Care Manager of Smart Communications, Vice President for Customer Care of Nextel Communications, and Vice President of Philippine Operations of eTelecare. He is currently the BPO Service Delivery Operations Lead of Accenture and the President of the Contact Center Association of the Philippines, and will continue to hold these positions.
Read the rest of this entry »