BPAP Board of Trustees announced that Benedict C. Hernandez will be their new President and CEO starting January 2, 2012.
Hernandez has been a stalwart of the Philippine IT-BPO industry having, for more than 10 years, helped establish, manage, and grow leading companies in the sector. Among the positions he has held are Customer Care Manager of Smart Communications, Vice President for Customer Care of Nextel Communications, and Vice President of Philippine Operations of eTelecare. He is currently the BPO Service Delivery Operations Lead of Accenture and the President of the Contact Center Association of the Philippines, and will continue to hold these positions.
Benedict is a 2006 TOYM Awardee (Ten Outstanding Young Men) and graduated from the University of the Philippines with a bachelor’s degree in psychology (magna cum laude).
“We consider Benedict to be a tremendous asset to our industry and believe that, as BPAP CEO, he will be well placed to help drive the industry toward our targets for Road Map 2016 with our partner associations in animation, contact centers, game development, health care, IT, and our partners in the regions. An experienced, home-grown IT-BPO leader of his caliber is precisely what is needed to meet the challenges of global leadership. We are very happy to welcome him to BPAP,” said the BPAP Board of Trustees.
