London and Manila, Philippines, 27th March 2012 – Business process outsourcing (BPO) partner arvato is increasing investment in its Manila operations to support multimillion-dollar BPO programs for some of the world’s leading brands. arvato has already increased its highly skilled workforce in the region by 50% in the last six months. The expansion plans will enable a 50% growth in headcount over the next 12-18 months and revenue growth of up to 25% over the next three years from the region.
This investment supports arvato’s strategy of providing secure infrastructure, high-quality dedicated client teams, and best practice frameworks for global organizations seeking to align and standardize processes for their global customer base.
arvato has developed its Manila presence over the last four years to provide multi-lingual, multi-geographic, 24/7 support across a range of services, including revenue processing, query management and customer services. To meet client requirements, the site provides Payment Card Industry (PCI) and Statement Auditing Standards (SAS) 70 compliance capability and is highly secure, leveraging the latest technologies and capabilities in security, and secure information technology infrastructures linked into client systems.
Client programs serviced from the site include arvato’s global contract-to-invoice partnership with Microsoft, which processes 90% of the company’s global revenues as part of a five-year, $200 million contract with the objective to deliver a market-leading experience for Microsoft’s partners and customers.
“arvato’s site in Manila is only Microsoft’s second offsite facility in Asia,” explained Mark Stanley, Director, Global Programs and Service Delivery, Microsoft. “We consolidated services from multiple sites into Manila, and it was up and running in record time. The move has helped provide us with a high-quality, low-cost option while maintaining our complex regulatory compliance requirements. We look forward to continued success from the region.”