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Smart rolls out country’s first telco store on wheels

04 Mar

(L-R) Smart Department Head for Retail Store Operations Maloo Agoncillo, Phil Younghusband, Smart Chief Wireless Advisor Orlando B. Vea, Smart Sales and Customer Service Head Perry Bayani, Smart Head of Marketing Mellissa Limcaoco, and James Younghusband

Subscribers of wireless leader Smart Communications, Inc. (Smart) can now enjoy another convenient means to avail of the telco’s products and services. Smart today unveiled in Makati City the country’s first telco store on wheels, the Smart Store on Wheels.

“This innovation is part of our continuous expansion of service channels, to ensure that we are where our over 50 million customers need us to be, and to make sure that their needs are efficiently addressed,” said Orlando B. Vea, co-founder and chief wireless advisor of Smart.

(L-R) Smart Department Head of Trade Marketing Gia Palafox, Philippine football stars Phil and James Younghusband, Smart Department Head for Retail Store Operations Maloo Agoncillo, Smart Chief Wireless Advisor Orlando B. Vea, Smart Sales and Customer Service Head Perry Bayani, and Smart Head of Marketing Mellissa Limcaoco inside the Smart Store on Wheels

Initially deployed to go around the central business districts of Makati and Taguig, the Smart Store on Wheels is WiFi-enabled and fully online, and allows the telco’s subscribers to try out the latest mobile gadgets, make inquiries, buy devices, and learn what’s new with Smart.

The mobile store is also open to non-Smart subscribers who wish to submit their application for new subscriptions. Application verifications and release of devices may also be handled by the Smart Store on Wheels.

Rogelio Dimaculangan Jr. (4th from left) a 46-year-old insurance marketing and sales manager officially becomes the first Smart Store on Wheels customer as he receives his brand new ZTE T82 on Smart Postpaid Plan 1200 from Smart Chief Wireless Advisor Orlando B. Vea

The Smart Store on Wheels complements the telco’s network of 100 Smart Stores and over 50 accredited sales centers (ASCs) all over the country. ASCs are service channels operated by Smart’s distributor partners, and were strategically established by Smart last year to bring its services closer to subscribers in the provinces.

The Store on Wheels also complements other service channels developed by Smart for customer service and sales, including the 24/7 hotline *888 which subscribers can call for free if they need assistance, the online account management portal my.Smart (http://smart.com.ph/account), the Sales hotline 8488877 or *887 for existing Smart subscribers, and the online shop (http://store.smart.com.ph), which handles new subscription applications.

Front view of the first Smart Store on Wheels

“This wide array of customer service solutions and sales channels are designed to address the different needs of our subscribers, and even non-Smart users who wish to experience the superior mobile services their friends and family already enjoy,” ends Vea.

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Posted by on March 4, 2013 in Smart Communications, Technology

 

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