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Tag Archives: BPO

Hosted technology to accelerate IT-BPO innovation, competitiveness

As the IT-BPO (information technology and business process outsourcing) and global in-house center industry matures and becomes increasingly complex, growing profit margins will require shifting technology perspectives from increasing and ensuring quality and productivity to enhancing value, said Miguel Garcia, president and chief executive officer of the DTSI Group.

Garcia said IT-BPO and global in-house centers have started moving away from their traditional reliance on premise-based solutions to hosted solutions as a strategy for managing setup and operational costs. That shift is being accelerated by recent momentum in the adoption of cloud technology, which not only reduces costs while ensuring quality and productivity, but provides value by fostering collaboration and innovation, the IT-BPO industry pioneer explained.
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Posted by on January 10, 2012 in Business

 

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Benedict Hernandez is new the CEO of BPAP

BPAP Board of Trustees announced that Benedict C. Hernandez will be their new President and CEO starting January 2, 2012.

Hernandez has been a stalwart of the Philippine IT-BPO industry having, for more than 10 years, helped establish, manage, and grow leading companies in the sector. Among the positions he has held are Customer Care Manager of Smart Communications, Vice President for Customer Care of Nextel Communications, and Vice President of Philippine Operations of eTelecare. He is currently the BPO Service Delivery Operations Lead of Accenture and the President of the Contact Center Association of the Philippines, and will continue to hold these positions.
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Posted by on December 21, 2011 in Technology

 

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Globe Business reaffirms strong support to the Philippines’ BPO industry

Globe Business, the corporate arm of Globe Telecom assures stakeholders in the Philippines’ Information Technology and Business Process Outsourcing (IT-BPO) sector that it will continue to drive innovation and solutions that would further propel growth and development of the industry.

Speaking before hundreds of delegates from 17 countries, Grace Jarin-Castillo Head of the Enterprise Segments of Globe Business, reiterated the company’s commitment to become more than just a technology provider, but a solutions partner, with employees driven by a culture of innovation and customer focus.
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Posted by on November 17, 2011 in Globe Telecom

 

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SPi Global wins BPO Award in Vietnam

SPi Global, the largest Filipino-owned BPO company, has surpassed other foreign BPO companies in Vietnam to win an accolade in the prestigious 2011 Sao Khue Awards.
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Posted by on June 16, 2011 in Business, SPi

 

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