HP today announced the industry’s first IT support services architected for multivendor, converged and cloud environments, helping enterprises address problems before they occur, realize 95-percent first-time resolution rates and resolve unplanned downtime issues up to 66 percent faster.(1)The new Always On Support Services from HP integrate the intelligent technologies built into the HP Converged Infrastructure with innovative services to deliver a modern support experience for today’s complex IT environments.
Legacy support services offer a break/fix model for an individual piece of equipment in a single technology silo. However, that equipment is likely part of a virtualized, multivendor or cloud environment with interdependencies across the IT infrastructure, adding a level of complexity to operations. Read the rest of this entry »