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New User Interface and Native Integration of SAP CRM Boost Service Quality and Efficiency

When Bentley Systems Incorporated, a leading software provider for optimizing the infrastructure lifecycle, needed to upgrade its legacy customer relationship management (CRM) software, the firm considered all options. “We couldn’t support integrated processes across departments,” says Kiran Koons, SAP CRM manager at Bentley Systems. “We needed a solution that simplified integration with our existing systems, data sharing, and collaboration.” To meet these goals, the firm deployed the SAP Customer Relationship Management (SAP CRM) application.

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Posted by on June 26, 2012 in SAP, Technology

 

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