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Globe @Talk2Globe finalist in ‘Oscars for Twitter’

The Shorty Awards recently announced the finalists in its annual worldwide search for the best in social media where Globe Telecom is shortlisted to win one of the top awards.
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Posted by on April 3, 2013 in Globe Telecom, Technology

 

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Globe mobile browsing segment on the rise, grows 55% in revenues

Revenues swell to P3.1 billion in 2012
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Posted by on March 15, 2013 in Globe Telecom, Technology

 

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Globe warns customers: Don’t interact with fake customer service reps on Twitter

Globe Telecom recently issued a public advisory on Twitter to interact only with its authorized Globe Community Managers.  The warning came after the telco giant uncovered the proliferation of impostor Twitter accounts posing as its customer service representatives that impersonate Globe Community Managers and try to elicit personal data from Globe subscribers or urge them to switch to its rival network.  The fake accounts went up in the popular networking site a few days after Globe made public its new service team to support Talk2Globe, the official Globe service channel on Twitter and Facebook.

“It’s a shameful act that certainly does not have the best interest of the public in mind,” said Peter Bithos, Globe Senior Advisor for Consumer Business. “We would like to assure our customers that Globe has taken the necessary steps to curb this and protect them from fraudsters.  We filed a report to Twitter and have successfully brought down and removed the fake accounts,” added Bithos.

The impostors will pose as Globe online specialists @PeejOfGlobe and @KenOfGlobe, copying the official Globe Twitter handles or layouts, and misleading Globe subscribers into transacting with them through Twitter for customer service requirements.  The fake accounts would even encourage Globe subscribers to avail of rival network services instead.

The impostor @PeejGlobe for example, tweets to Globe subscribers “We suggest to shift to the rival network as they have more stocks than us,” or “hi maybe kulang ka sa dokumento we suggest you try sundroid or iphone 5 (name of other network).”  @KenOfGl0be on the other hand tries to obtain personal information from subscribers through messages like “What is your location so we can refer this issue to our technical teams.”

Impersonating a Twitter account is tantamount to stealing personal information which is a violation of the provisions under Republic Act 10173, otherwise known as the Data Privacy Act of 2012. The law was specifically created to protect the fundamental human right of privacy of communication while ensuring free flow of information to promote innovation and growth.

Bithos said, “Aside from violating an existing Philippine law, this unethical act also goes against the self-regulatory discipline that allowed social media and social networking sites to flourish.  Die-hard Netizens will not tolerate this.”

Despite these attempts to undermine customer assistance in Globe, Bithos was confident this will not have an impact on the company’s growth momentum. “We continue to focus in taking up market share despite a very challenging market.  Particularly for our Postpaid business, our numbers are fantastic – double-digit growth in subscribers year on year.  Globe Postpaid subscribers are now over 1.7 million, increasing 19% as of end 2012. We keep the momentum strong and continue to come up with even better product offerings in true challenger spirit,” Bithos explains.

Globe recently reported record gains in consolidated service revenues with P82.7B as of December 31, 2012, 6% above previous year’s level. Its mobile revenues were placed at P67.2, up 6% YoY while yearend subscriber base was at 33.1 million.

 
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Posted by on February 7, 2013 in Globe Telecom, Technology

 

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Beauty and wellness scion Cristalle Belo shares secret to success

For a person as busy as Cristalle Belo Henares, being able to wear different hats at the same time entails not only hard work, but also grace, inspiration, and the best technology tools.
Six months ago, Cristalle realized that she also had to depend on a reliable mobile service, in order to fulfill her many different roles and achieve as much as she can.

Cristalle, the right hand and only daughter of ‘doctor to the stars’ and mega-entrepreneur Dr. Vicki Belo, handles the brands Belo Essentials, Belo Men, and Belo Nutraceuticals. She is also involved in the marketing of Belo Medical Group and the company’s newest brand, Sexy Solutions.

But the busy executive is no stranger to multi-tasking. Growing up in a family of entrepreneurs – her father Atom Henares has interests in power, palm oil, and media – Cristalle considers her early exposure to the family businesses as the best form of training.

“When you are involved in a family corporation, your business becomes so integrated into your life,” Cristalle shared.

A typical day to Cristalle starts at 9AM. Meetings, photo shoots, conferences, and other tasks involved in running an organization of about 400 employees plus a nationwide network of sales personnel and distributors, and exporters, take up the rest of the day. In the evening, she finds time to work out, or to catch up with friends and family.

“What I think I’ve acquired through years of practice is the grace to make time for everything, to be all of these things to so many people, all at the same time,” Cristalle shared.

Inspiration and motivation

Finding inspiration is also a priority to Cristalle, amid what seems to be a crazy lifestyle.

Cristalle picks up her mobile phone first thing in the morning and checks out Twitter to keep attuned to the pulse of the consumer, and to become inspired by social issues and key trends. “This helps me start and spend my day within the context of what’s happening with the rest of the world,” she said.

She also relies on Twitter, where she has more than 138,000 followers, to derive daily inspiration and motivation from people she admires, such as TV legend Oprah and Christian pastor Joel Osteen.

Social tools like Pinterest and Instagram also inspire Cristalle and encourage her creativity. “I am a very visual and creative person, and these apps on my mobile phone help me take beautiful photos, edit them right away, and share it with the worldkaagad,” Cristalle shared.

The right tools

Six months ago, Cristalle realized that apart from the hard work, grace and inspiration, she also had to depend on a reliable mobile service, in order to fulfill her many different roles and achieve as much as she can.

“I switched to Smart, because I knew that having connectivity would help me stay productive, and I knew that it wasn’t just about having good cellular signal, it’s also important that one has great data coverage,” Cristalle said.

Now, Cristalle relies on her mobile phone for email, she brings her documents wherever she goes via the Dropbox app, and she is able to engage in Pinterest, Instagram, and Twitter. All these help her shape the Belo beauty empire into a savvy digital marketing force, something which Cristalle considers another one of her many hats.

Moreover, “since I started using Smart, I had no more dropped calls. And better signal really matters to me since Belo products are distributed nationwide and I travel a lot to the provinces,” she added.

One particular story stands out to Cristalle, who is also an avid fan of immersion missions. “I recently went on an immersion at this isla-barangay called Tara, which is three hours by boat from Coron in Palawan. We were there to give solar panels and generator sets to the residents, because the island is so remote and off-grid.”

“I was really happy to know that the Smart signal there is very good, and even there I didn’t feel disconnected to the world — in an island that does not even have electricity, that’s amazing,” Cristalle shared.

Reliable network

When asked how the connectivity has affected her role as one of the leaders of their company, “I used to be so frustrated because a lot of times, I would call the key managers while they are in the executive offices, and they would have no signaltalaga… I ended up having to call their landline so I could reach them.”

For a person who values her time and productivity as much as Cristalle does, the frustration was a deal-breaker. “If you count all those minutes that I used to spend on being frustrated because ‘the subscriber cannot be reached’, that would amount to a great waste of valuable executive time,” she said.

“But it’s a different story now, because everyone in our company has switched to Smart,” Cristalle added.

With a smile, Cristalle equates the better mobile service to having “a better outlook in life”. “Since I am now on a very reliable network, I know I can count on it to get me connected to the people I want to get connected to instantly.”

Most importantly, the service enables the extremely busy lady to breeze through her day with a positive vibe. “Yes, being very productive means being very busy! But I love it, it makes me happy, and seeing something come out of it is priceless,” Cristalle ends.

 
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Posted by on February 1, 2013 in Smart Communications, Technology

 

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Globe boosts Twitter use in PH with new promo


Keeping up with the social networking phenomenon in the Philippines with the continued growth in the use of Twitter among Filipinos, Globe Telecom launched its newest offer giving subscribers free access to Twitter on their mobile phones.

Available to Globe Prepaid and TM subscribers with internet-capable handsets*, the Free Twitter promo is accessible via mobile.twitter.com, the mobile version of http://www.twitter.com. The promo allows users to use the main features of Twitter through their mobile phones such as posting tweets and re-tweets, following friends, and editing privacy settings.
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Posted by on June 26, 2012 in Globe Telecom, Technology

 

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Make your every day amazing with Nokia Lumia smartphones

Add some fun and excitement to your every day with Nokia Lumia smartphones! Have a more convenient and amazing mobile experience with the fastest and easiest connection to your friends, things and places.

Quick connections
Turn up the fun with the Nokia Lumia 610, a beautiful Windows phone that has a distinctive profile and finely beveled metallic edges, which comes in the colors of white, cyan, magenta and black. It is built to convey both quality and aspiration. Read the rest of this entry »

 
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Posted by on April 30, 2012 in Smart Communications

 

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